Booking support

Refund & Cancellation Policy

This page explains Flyomi’s refund and cancellation practices for bookings we assist with. It covers eligibility, how to request refunds, typical processing times, and important exceptions. Many refunds depend on the airline's fare rules — we act on your behalf and follow those rules.

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Scope & summary

This policy applies to bookings made through Flyomi, our phone agents, or partner channels where Flyomi handled the reservation. Refunds are subject to the airline's fare rules, third-party supplier policies, and applicable laws. Flyomi will assist and submit refund requests on your behalf.

  • Eligible refunds: Refunds allowed by the airline or supplier and any provider-allowed service-fee refunds from Flyomi.
  • Non-eligible refunds: Non-refundable fares, no-show cases, or third-party ticket restrictions where the supplier denies refund requests.

Refund eligibility

Refund eligibility depends on the ticket/fare type, booking channel, and airline policy. Common cases:

Typically refundable

  • Fully refundable fares or tickets explicitly marked refundable by the airline.
  • Cancellations made within a carrier’s risk-free/24-hour refund window (when applicable and applicable to the ticket purchase date and regulations in the jurisdiction).
  • Refunds due to airline cancellations or significant schedule changes (subject to airline’s rebooking/refund policy).

Typically non-refundable

  • Deep-discount or promotional “non-refundable” fares unless the airline or supplier allows exceptions.
  • No-shows where the passenger fails to check in or cancel before departure (many carriers deny refunds for no-shows).
  • Fares with supplier-imposed restrictions or third-party vouchers that are non-refundable.

How to request a refund

Follow these steps to request a refund through Flyomi:

  1. Contact us: Use our support page, chat, or call 1-800-FLY-OMI to start a refund request. Provide booking reference (PNR), passenger name, and reason.
  2. Provide documentation: If the refund is due to illness, travel restrictions, or a third-party issue, provide supporting documents (medical certificates, airline notices, etc.).
  3. Authorization: You may be asked to confirm authorization for Flyomi to act on your behalf when communicating with the airline.
  4. We submit the claim: Flyomi will submit the refund request to the airline/supplier and follow up on your behalf until resolution.

Keep booking reference and proof of purchase handy — these speed up the process.

Processing times

Processing times vary by airline and payment method. Typical ranges:

  • Airline response: 7–30 calendar days for many standard refund requests; it may take longer for complex cases or during high-volume periods.
  • Refund posting: After airline approval, refunds to the original payment method can take 5–30 business days depending on banks and card networks.
  • Cash / voucher handling: If the airline issues a voucher or credit instead of refunding to the original payment method, voucher terms apply.

Flyomi will notify you when the airline confirms the refund and when funds are posted or a voucher is issued.

Cancellation by customer

If you cancel a booking, the outcome depends on fare rules:

  • Refundable fare: You may receive a full or partial refund after any airline cancellation fees are applied.
  • Non-refundable fare: You may be offered travel credit, reissue fees, or a reduced refund depending on airline policy.
  • Service fees: Flyomi’s service fees are disclosed at time of purchase. In some cases, service fees are non-refundable even when the airline refunds the ticket.

To avoid no-show charges, cancel before scheduled departure if you cannot travel.

Cancellation or schedule change by airline

If the airline cancels your flight or makes a significant schedule change, common remedies include:

  • Rebooking on a suitable alternative flight at no extra charge.
  • Full refund to the original payment method (if you choose not to accept rebooking).
  • Meals, hotel, or transport compensation where the airline's policy or local regulations require it (subject to airline terms).

Flyomi will assist with rebooking or submitting refund claims when airline disruptions occur.

Fees, service charges & third-party costs

Refunds may be reduced by:

  • Airline cancellation or administrative fees specified in the fare rules.
  • Third-party fees (e.g., government taxes, airport fees) that are non-refundable under supplier terms.
  • Flyomi service fees: these are disclosed at booking and may be non-refundable depending on the service purchased.

If a partial refund is issued, Flyomi will provide a breakdown showing amounts refunded by the airline and any retained fees.

Payment refunds & charge-backs

Refunds are returned to the original form of payment where possible. If you used a credit/debit card, the refund posts to that card account after processing by the airline and acquirer.

Charge-backs: initiating a charge-back with your card issuer may affect our ability to act on your behalf with the airline. Please contact Flyomi support first; we will escalate disputes with the airline where appropriate.

Exceptions & special circumstances

Special cases may include:

  • Medical emergencies: Airlines may allow refunds or waivers with supporting documentation (medical certificates). Provide documents promptly.
  • Government travel restrictions: Refunds or vouchers may be available depending on airline policy and governmental restrictions.
  • Ticketing errors: Refunds for obvious fare errors are subject to airline/supplier policies and discretion.

Flyomi will advise which documentation is required and submit claims accordingly.

Tracking your refund

After you request a refund, Flyomi will:

  • Provide a ticket or claim reference and keep you informed of status updates.
  • Notify you when the airline approves or declines the refund, and when funds are posted or a voucher issued.
  • Record the airline’s response and provide a copy of the decision on request.

Disputes & escalation

If your refund request is denied by the airline and you believe this is incorrect:

  • Contact Flyomi support with the ticket reference and reason for escalation.
  • We will review the case, confirm the airline’s reasoning, and escalate where applicable (including to regulators when lawful and appropriate).
  • Regulatory complaint options depend on the jurisdiction and airline involved.

Governing law

This policy is governed by the laws applicable to Flyomi’s operations and may be supplemented by local consumer protection laws that provide additional rights. Nothing in this policy limits rights provided by mandatory local laws.

Frequently asked questions

How long will my refund take?

Airlines typically take 7–30 days to respond; once approved, refunds to cards may take 5–30 business days depending on banks and networks.

I cancelled my flight — why wasn’t the full amount refunded?

Refunds depend on fare rules. Non-refundable fares often incur airline fees and retain certain taxes; Flyomi’s service fee may also be non-refundable depending on the service purchased.

Can Flyomi speed up the airline refund?

We follow up on your behalf, but airlines control processing times. We escalate urgent cases when appropriate and provide status updates.

What if I used a travel voucher?

Voucher terms are determined by the issuer (airline or supplier). Flyomi will help apply or clarify voucher redemption terms but cannot override issuer rules.

14. Contact & next steps

To request a refund, escalate a denied claim, or ask questions, contact Flyomi support:

Need help with a refund?

Call or message our support team and we'll guide you through the process.

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