Privacy Policy

1. Who we are & contact

Flyomi is the data controller for personal data processed in connection with this website and our services. For privacy questions, to exercise rights, or report concerns contact: privacy@flyomi.com.

• Company: Flyomi
• Email: privacy@flyomi.com
• Phone: (855) 502-0108

2. Information we collect

We collect information you give us and information automatically collected when you use our site.

Information you provide

• Contact and account details (name, email, phone) when you register or contact support.
• Booking information and preferences when you request travel assistance.
• Correspondence and communications you send to us.

Information collected automatically

• Usage data (pages visited, clicks, session durations) via cookies and analytics tools.
• Device and connection data (IP address, browser type, device identifiers).

3. How we use your information

We use personal information to:

• Provide, operate and improve our services (bookings, customer support).
• Process payments and prevent fraud.
• Personalise the user experience and communicate important notices.
• Comply with legal obligations and respond to lawful requests.

4. Legal bases for processing

Depending on your jurisdiction (for example, under GDPR), our legal bases include:

• Contract: Processing necessary to perform bookings or agreements with you.
• Legitimate interests: For fraud prevention, site operation and service improvement.
• Consent: For optional analytics and marketing where required.
• Legal obligations: Where we must comply with laws or regulators.

5. Sharing your information

We may share personal information with:

• Airlines, travel partners, and vendors to fulfil bookings and provide travel services.
• Payment processors, fraud-prevention providers, and service partners (hosting, analytics, support).
• Law enforcement, regulators, or other parties when required by law or to protect rights.

Third parties process data under their own policies — review their privacy notices for details.

6. Cookies & tracking

We use cookies and similar technologies to collect usage and device data. See our Cookie Policy for details and management options.

7. Data retention

We retain personal data only for as long as necessary for the purposes described (service provision, legal obligations, disputes). Retention periods vary by data type; contact privacy@flyomi.com for specifics.

8. Your privacy rights

Depending on jurisdiction, you may have rights such as:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or unnecessary data.
• Object to certain processing or request restriction.
• Withdraw consent where processing relies on consent.
• Data portability where applicable.

To exercise your rights, contact privacy@flyomi.com. We may need to verify identity before responding.

9. Security

We implement appropriate technical and organisational measures to protect personal data. No system is 100% secure — if you suspect a data incident contact us immediately at privacy@flyomi.com.

10. International transfers

Personal data may be processed or stored outside your country. When transferring internationally we use safeguards such as standard contractual clauses or other lawful mechanisms where required.

11. Children

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have data about a child, contact us to request removal.

12. Changes to this policy

We may update this Privacy Policy from time to time. Where changes are significant we will post a notice on our site and update the effective date below.

13. Contact us

For privacy questions, to exercise rights, or to report an incident please contact:

• Email: privacy@flyomi.com
• Phone: (855) 502-0108