Quick answers to common questions about bookings, refunds, payments, and Flyomi support.
Browse the sections below. If you don't find what you need, contact support with your booking reference (PNR) and a short description and we'll help you directly.
We accept payment methods shown at checkout. Payment authorises Flyomi to charge the selected method; some payment processors may show a temporary hold.
Changes depend on the fare rules. Provide your PNR and desired new dates and we'll check availability and fees.
Declines can be due to bank limits, insufficient funds, or failed 3D Secure. Try a different card or contact your bank; you can also contact Flyomi support for assistance.
Airlines typically take 7–30 calendar days to process refunds; banks may take an additional 5–30 business days to post funds.
Provide booking reference (PNR), passenger name, reason for refund, and supporting documents for special cases (e.g., medical certificates).
Service fee refundability depends on the product purchased — some fees are non-refundable. We disclose this at time of booking.
You must have valid passport, visas, and required travel authorisations. Check airline and embassy requirements before travel.
We can advise on the check-in process but airlines typically require passengers to complete check-in themselves (some carriers allow agent check-in).
See our Privacy Policy page here: Privacy Policy.
Use the cookie banner on our site, change browser settings, or visit our Cookie Policy for more details.
Use the "Forgot password" link on the login page. If you still need help, contact support with your account email.
Payments are processed via third-party payment providers; Flyomi does not store full card details on our servers.
If your question isn't answered here, contact Flyomi support and include your booking reference (PNR) and a short description.
Call or message our support team and we'll help quickly.